SHIPPING & RETURNS
SHIPPING AND DELIVERY
All domestic orders are shipped via Federal Express.
You will receive an email containing your Tracking Number once your package has been shipped out, approx. 2-3 business days from order date. Our warehouse is closed on Weekends and Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
If you have questions about the delivery of your purchase, please contact a sales representative via email at: firstname.lastname@example.org
DOMESTIC SHIPPING METHODS AND FEES
STANDARD SHIPPING - All orders less than $300 - $9.95
FREE SHIPPING - All orders over $300 - Free
At this time HELDERDIEGO.COM is not shipping to any locations outside of Canada.
For any inquiries, please feel free to contact us at: email@example.com
RETURN POLICY FOR ON-LINE PURCHASES
HELDER DIEGO wants to ensure you're completely satisfied with your purchase. For HELDER DIEGO online purchases only, we will accept merchandise only if accompanied by a return authorization number. The return authorization must be requested within 14 days of receiving your order. Return packages must be postmarked no later than 30 days from the date of original purchase.
Merchandise must be returned with their original packaging an merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return authorization number clearly documented.
HELDER DIEGO reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, HELDER DIEGO will send the product(s) back at the customer’s expense.
- Refunds will only be issued in the same form as payment and shipping costs are non-refundable.
- For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice
Once we have received and processed your return you will be notified by email. Please allow 2-3 weeks from the shipping date for your refund.
For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.
Please send all returns and exchanges to the following address:
ATTN: RETURNS (OR) EXCHANGE
1 Denava Gate
Richmond Hill, ON
For further assistance please contact us at: firstname.lastname@example.org
If you wish to cancel or modify your order, please send an email as soon as possible to: email@example.com
We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it.
HELDER DIEGO charges provincial and federal taxes on on-line transactions, as required by applicable laws.
All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive an email confirmation. Please note, however, that this email confirmation does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment you will receive a second email containing the details of your order and a tracking number.
As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as cancelled.